General conditions of sale Les Routes Insolites
* Application fee for online payment until December 31, 2016
TERMS OF SALES
Les Routes Insolites offers the offers presented on the Site and markets them to any major Internet user who has expressly declared – by ticking the box provided for this purpose – to have read and accepted the present terms and conditions and the services offered on the Site (Transport tickets, tourist packages, ancillary services, etc.), which are included in the descriptive sheets of the said services.
The site offers services organized by Jet tours, the tour operator of Les Routes Insolites, but also services organized by third-party tour operators (the name of the tour operator is mentioned in each complete description of the services). Les Routes Insolites communicates to Internet users by a hypertext link the general conditions of sale of these third-party tour operators:
General terms and conditions ASIA
These general conditions of sale are intended not only to apply to the services organized by Jet tours but also to supplement the general conditions of sale of third-party tour operators.
By acknowledging having taken note of these general conditions of sale, the Internet user acknowledges having taken note of the general conditions of sale applicable to the selected services, that these services are organized by Jet tours or by a third tour operator.
1 – Reproduction of articles R 211-3 to R 211-11 of the Tourism Code
Article R211-3 – Subject to the exclusions provided for in the third and fourth paragraphs of Article L. 211-7, any offer or sale of travel or accommodation services shall be subject to the delivery of appropriate documents which comply with the rules defined By this section. In the case of the sale of air transport tickets or regular transport tickets not accompanied by services connected with such transport, the seller shall issue to the purchaser one or more tickets for the entire journey issued by the carrier or Under its responsibility. In the case of transport on request, the name and address of the carrier on whose behalf the tickets are issued must be mentioned. The separate invoicing of the various elements of the same tourist package does not exempt the seller from the obligations imposed on him by the regulatory provisions of this section.
Article R211-3-1- The exchange of pre-contractual information or the making available of the contractual conditions shall be made in writing. They may be made electronically under the conditions of validity and exercise provided for in Articles 1369-1 to 1369-11 of the Civil Code. The name or business name and address of the seller and his registration in the register provided for in Article L. 141-3 or, where applicable, the name, address and address An indication of the registration of the federation or union mentioned in the second paragraph of Article R. 211-2.
Article R211-4- Prior to the conclusion of the contract, the seller must communicate to the consumer information on the prices, dates and other elements constituting the services provided during the trip or stay such as:
1 ° the destination, means, characteristics and categories of transport used;
2 ° The type of accommodation, its situation, its level of comfort and its main characteristics, its homologation and its tourist classification corresponding to the regulations or customs of the host country;
3 ° The proposed restoration services;
4 ° The description of the itinerary when it is a circuit;
5. Administrative and health formalities to be carried out by nationals or by nationals of another Member State of the European Union or of a State party to the Agreement on the European Economic Area, in particular in the event of crossing Boundaries and their completion times;
6 ° Visits, excursions and other services included in the package or possibly available for an extra charge;
7 ° The minimum or maximum size of the group enabling the journey or the stay to be carried out and, if the journey or stay is subject to a minimum number of participants, the deadline for informing the consumer in the event of cancellation Travel or stay; This date may not be fixed less than twenty-one days before departure;
(8) The amount or percentage of the price to be paid as an advance on the conclusion of the contract and
Payment schedule for the balance;
9 ° The procedures for price revision as provided for in the contract pursuant to Article R. 211-8;
10 ° Cancellation conditions of a contractual nature;
11 ° The cancellation conditions defined in Articles R. 211-9, R. 211-10 and R. 211-11;
12 ° Information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or of an assistance contract covering certain particular risks, in particular the costs of repatriation in the event of an accident or disease ;
(13) Where the contract contains air transport services, the information, for each section of flight, provided for in Articles R. 211-15 to R. 211-18.
Article R211-5- Prior information given to the consumer commits the seller, unless in this case the seller expressly reserves the right to modify certain elements. The seller must, in this case, clearly indicate to what extent this change may occur and on what elements. In any event, changes to prior information must be communicated to the consumer before the contract is concluded.
Article R211-6 The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one of which shall be delivered to the buyer and signed by both parties. Where the contract is concluded by electronic means, Articles 1369-1 to 1369-11 of the Civil Code are applied. The contract must contain the following clauses:
1 ° The name and address of the seller, his guarantor and his insurer as well as the name and address of the organizer;
(2) The destination or destinations of the journey and, in the case of split stay, the different periods and their dates;
(3) the means, characteristics and categories of the transport used, the dates and places of departure and return;
4 ° The type of accommodation, its situation, its level of comfort and its main characteristics and its tourist classification according to the regulations or customs of the host country;
5 ° The proposed catering services;
6 ° The itinerary when it is a circuit;
7 ° Visits, excursions or other services included in the total price of the trip or stay;
8 ° The total price of the services invoiced and the indication of any revision of this invoice under the provisions of article R. 211-8;
(9) The indication, where appropriate, of the fees or charges relating to certain services, such as landing, landing or embarkation charges at ports and airports, residence taxes, if they are not included In the price of the services provided;
10 ° The timing and terms of payment of the prize; The last payment made by the buyer can not be less than 30% of the price of the journey or the stay and must be made when delivering the documents allowing to carry out the journey or the stay;
11 ° The special conditions requested by the buyer and accepted by the seller;
12 ° The terms according to which the buyer can seize the seller of a claim for non-performance or poor performance of the contract, a complaint that must be addressed as soon as possible, by any means allowing an acknowledgment of receipt to the seller, And, where appropriate, notified in writing to the tour operator and the service provider concerned;
13 ° The deadline for informing the purchaser in the event of the cancellation of the journey or the stay by the seller in the event that the travel or stay is linked to a minimum number of participants in accordance with the provisions of 7 ° of Article R. 211-4;
14 ° Cancellation conditions of a contractual nature;
15 ° The cancellation conditions provided for in articles R. 211-9, R. 211-10 and R. 211-11;
16 ° Details of the risks covered and the amount of the guarantees under the insurance contract covering the consequences of the professional civil liability of the seller;
17 ° Information concerning the insurance contract covering the consequences of certain cancellation cases taken out by the buyer (policy number and name of the insurer) as well as those concerning the assistance contract covering certain particular risks, in particular Repatriation costs in case of accident or sickness; In this case, the seller must provide the purchaser with a document specifying at least the risks covered and the risks excluded;
18 ° The deadline for informing the seller in case of transfer of the contract by the buyer;
19 ° The commitment to provide the buyer, at least ten days before the date scheduled for departure, with the following information:
(A) The name, address and telephone number of the local representative of the seller or, failing that, the names, addresses and telephone numbers of the local bodies likely to assist the consumer in the event of difficulty or, The call number to establish contact with the seller as a matter of urgency;
(B) For travel and stays of minors abroad, a telephone number and an address to establish direct contact with the child or the person in charge of his stay;
20 ° The clause of cancellation and refund without penalties of the sums paid by the buyer in case of non-respect of the obligation of information provided for in 13 ° of article R. 211-4;
21 ° The commitment to provide the buyer, in due time before the start of the journey or the stay, the departure and arrival times.
Article R211-7- The buyer can transfer his contract to an assignee who fulfills the same conditions as him to make the journey or the stay, as long as this contract has produced no effect. Unless more favorable to the assignor, the seller is obliged to inform the seller of his decision by any means allowing to obtain an acknowledgment of receipt at the latest seven days before the beginning of the voyage. When it is a cruise, this period is extended to fifteen days. This transfer is not subject, under any circumstances, to prior authorization by the seller.
Article R211-8- Where the contract contains an express possibility of price revision, within the limits laid down in Article L. 211-12, it must specify the precise methods of calculation, both upwards and downwards, Changes in prices, including the cost of transportation and related taxes, the currency or currencies that may affect the price of the trip or stay, the share of the price to which the variation applies, the price Of the currency or currencies used as a reference when drawing up the price specified in the contract.
Article R211-9 When, before the buyer leaves, the seller is obliged to modify one of the essential elements of the contract such as a significant increase in the price and where he fails to comply with the obligation The buyer may, without prejudice to any remedies for damages sustained, and after having been informed by the seller by any means An acknowledgment of receipt:
– either terminate his contract and obtain without penalty the immediate reimbursement of the sums paid;
– accept the change or the substitution trip offered by the seller; An amendment to the contract specifying the modifications made is signed by the parties; Any reduction in price shall be deducted from the sums still due by the buyer and, if the payment already made by the buyer exceeds the price of the modified service, the overpayment must be refunded to him before the date of his departure.
Article R211-10- In the case provided for in Article L. 211-14, when the seller cancels the journey or the stay before the departure of the buyer, he shall inform the buyer by any means, Obtain an acknowledgment of receipt; The purchaser, without prejudice to the remedies for damages sustained, obtains from the seller the immediate reimbursement and without penalty of the sums paid; The buyer receives in this case an indemnity at least equal to the penalty which he would have incurred if the cancellation had taken place on that date. In no case shall the provisions of this article preclude the conclusion of an amicable agreement for the acceptance by the purchaser of a travel or subsistence stay proposed by the seller.
Article R211-11- Where, after the buyer leaves, the seller is unable to provide a preponderant part of the services provided for in the contract representing a non-negligible percentage of the price honored by the buyer, the seller must immediately Take the following steps without prejudice to the remedies for damages:
– to offer services in replacement of the services provided, possibly supporting any additional price and, if the services accepted by the purchaser are of inferior quality, the seller must reimburse him, upon his return, the difference in price;
-if he can not offer replacement services or if they are refused by the buyer for valid reasons, provide the buyer, without additional costs, with tickets to ensure his return to Conditions which may be deemed equivalent to the place of departure or to another place accepted by both parties. The provisions of this Article shall apply in the event of failure to comply with the obligation laid down in Article 13 (1) of Article R. 211-4.
Attention: these provisions apply to the marketing of all the services sold on the Site, with the exception of flights purchased outside of a tourist package (hereinafter “dry flights”), Any stay of more than 24 hours sold at an all-inclusive price, resulting from the prior combination of at least two operations of:
-or other tourist services not ancillary to transport or housing and representing a significant share of the price.
These provisions are supplemented by the following stipulations:
The descriptive cards and / or the travel programs appearing on the Site constitute an offer and engage the Unusual Roads. Unusual Roads reserves the right to modify the elements at any time. In this case, the descriptive sheets and / or the travel programs are updated on the Site, such modifications not being applicable to orders already made, except for the tariff changes resulting from the application of articles L. 211 -12 and R. 211-8 of the Tourism Code. Airport taxes are included in the price. Their amount, known on the day of the consultation, is given as an indication in the tenders. Prices quoted on the Site include fuel increases only when the company has communicated them to Les Routes Insolites. The amounts of air taxes and airport taxes are included in the prices indicated on the day of booking. The total price will be displayed when confirming the reservation.
The duration of the journey is established from the date of the day of the convocation at the airport of departure to the date of the day of the return. It is therefore expressly recalled that the day of the journey devoted to the departure and the day of the journey devoted to return are included in the duration of the journey mentioned in the offer; The first and / or last night are therefore generally shortened by transport, which can not give rise to any compensation. One night, according to the usage in the international hotel corresponds to the period of availability of the rooms between 15 hours and 12 hours the following morning.
It is recalled that slight variations may appear between the photos on the descriptive sheets and the products supplied.
3-Order of benefits:
3.1. The process of ordering tourist services on the Site is as follows:
-the intern selects the offer of his choice;
-he chooses the dates, airport and duration of the stay to obtain an estimate;
– it provides the necessary information for its reservation;
He chooses the means of payment for his order, the price of which will be paid according to the timetable defined in Article 4.
Except for orders for Dry Flights for which only the online payment by credit card up to 100% of the price of the services is accepted and the orders of stays “Jet tours +” for which only online payment by credit card is Accepted, the Internet user may, at his option:
– pay online by credit card by communicating your credit card number before final validation of your order. In this case, the availability of the service is guaranteed as soon as the user validates his order;
– pay either by telephone on 01 76 77 73 10 (not surcharged) or in the agency Les Routes Insolites of its choice, by one of the means of payment defined in Article 3.2, it being specified that in one as In the other case:
* For orders placed more than 30 days before departure and for which the user received an email confirmation of registration of option, the availability of the service is guaranteed during 1 working day from the validation of the order , Provided that the Internet user makes the payment of the deposit defined in Article 4.2. If the user does not receive an email confirmation of registration of option but a summary email of the project of travel, the availability of the service can be guaranteed only after payment of the price of the service.
* For orders placed less than 30 days before departure, the availability of the service can only be guaranteed after payment of the price of the service;
In case of payment in agency, a handling fee of 30 euros TTC will be charged in addition to the price of the services ordered. The same charges apply in case of payment by telephone.
-the Internet user is able to verify the detail of his order and his price; He must take note of the contractual conditions applicable to his order, before accepting them by a click;
He then validates his order, thus showing his consent to be bound by the terms of the contract which is then validly concluded;
– the user’s registration is from this moment taken into account by Les Routes Insolites, subject, for orders of Low-cost and charter flights for confirmation of payment;
-Internet receives a confirmation mail from Les Routes Insolites. Specificities for orders of dry flights on companies “Low cost” or on “charter” companies: the reservations are validated automatically. In case of absence of confirmation of payment received by the airline “Low cost”, or for Dry flights “charter” by Les Routes Insolites, the reservation will be canceled automatically and it will be impossible to recover it. The liability of Les Routes Insolites or of the company “Low cost” can not be incurred as a result.
-Les Routes Insolitesor for the Dry Flights on company «Low cost», this company, sends to the Net surfer its travel documents (tickets, voucher, convocation to the airport, as the case may be) in The 7 days prior to departure, using the contact information provided.
Important: It is the sole responsibility of the Internet user to communicate valid contact details and to update them, in order to benefit from the services ordered.
3.2. The means of payment referred to in Article 3 shall be the following:
3.2.1. Accepted methods of payment at an agency Les Routes Insolites:
– Credit cards: Carte Bleue, Visa, Eurocard, Mastercard, American Express.
– Checks: Checks are not accepted for bookings made less than 31 days before departure.
– Chèques-Vacances ANCV, Chèques Tir Groupé “Liberté” and “Bonheur”, Checks Kadéos “Horizon” and “Infini”: Chèques-Vacances ANCV may only be used for the payment of package travel to the Union French. No currency is given and no assets are established, in case of payment by Chèques-Vacances ANCV, Chèques Tir Groupé and Chèques Kadéos. ANCV checks, Tir Groupé checks and Kadeos checks are non-refundable.
3.2.2. Means of payment accepted for payment, by phone:
Credit cards: Carte Bleue, Visa, Eurocard, Mastercard, American Express.
Checks: Checks are not accepted for bookings made less than 31 days from the date of departure.
Chèques-Vacances ANCV, Chèques Tir Groupé «Liberté» and «Bonheur», Checks Kadéos «Horizon» and «Infini»:
– Only for reservations made more than 45 days from the date of departure.
– Only for the settlement of the balance of benefits. The ANCV, Kadéos «Horizon», Tir Groupé «Liberté» and «Bonheur» checks must be sent by registered letter with acknowledgment of receipt 45 days before the departure of the user with the copy of the registration form to the following address :
Les Routes Insolites SAS – Internet Booking
74, Rue Hoche
ANCV Chèques-Vacances can only be used for the payment of package tours to the European Union. No currency is given and no assets are established, in case of payment by Chèques-Vacances ANCV, Chèques Tir Groupé and Chèques Kadéos. ANCV Chèques Vacances, Tir Groupé checks and Kadeos checks are not refundable.
The services purchased on the Site must be paid by the Internet user according to the following schedule and modalities:
4.1. Payment by credit card directly on the Website (mandatory for orders for Dry Flights and Jet tours + services):
4.1.1. For all services except Dry Flights, at the time of order, the user opts:
* For the full payment of the price of the services (100%) or,
* The payment of a deposit of 30% of the amount of the trip and in this case the balance will be automatically withdrawn (70%):
-30 days before departure when the order is placed more than 30 days before departure,
-48 hours following the order when it has passed less than 30 days before departure.
4.1.2. For the Dry Flights, at the time of the order, the Internet user pays by bank card 100% of the price of the services.
For Low Cost (Low Cost) drives, the payment is split for each component of the posted price:
– a first payment is made directly to the company “Low cost”. This first payment corresponding to the price of the ticket (s), the corresponding taxes and the charges for payment by credit card applied, where applicable, by the company;
– a second payment is made to Les Routes Insolites. This payment corresponds to the costs necessary for processing the order.
4.2. Payment in agency:
* For orders placed more than 30 days before departure: 30% of the price of the service is paid at the time of the order. The balance is paid 30 days before the departure date.
* For orders placed less than 30 days before departure: the total price of the service must be paid at the time of the order.
4.3. : Payment by phone:
* For orders placed more than 30 days before departure: 30% of the price of the service is paid at the time of the order, the balance will be automatically withdrawn at least 30 days before departure.
* For orders placed less than 30 days before departure: the total price of the service must be paid at the time of the order.
For payments by telephone, if the user wishes to pay the balance of his trip in whole or in part by Chèque Vacances ANCV, Chèque Tir Groupé “Liberté” or “Bonheur”, Checks Kadéos “Horizon” or “Infini” Specify at time of booking. The conditions of acceptance of these Checks and their mode of use are defined in 3.2. If the user pays the balance of his trip not in full but only in part by Chèque Vacances ANCV or Chèque Tir Groupé “Liberté” or Chèque Tir Groupé “Bonheur” or Checks Kadéos “Horizon” or Chèque Kadéos “Infini”, the The amount of the balance not covered by this Check (s) will be automatically withdrawn at least 30 days before departure.
5-Modification and cancellation of services:
Unless otherwise stipulated on the descriptive sheets and / or on the travel programs listed on the Site, the services ordered here are only modifiable and cancellable by the Internet user under the conditions below.
It is expressly stated that the lack of use by the user of an ordered service (no presentation at the start of a flight or a stretch of flight, failure to register at the hotel, etc.) constitutes a Cancellation on the day of departure and the totality of the price of the services ordered will remain due to the user, even if this lack of use results from a delay of preliminary to the organization of which Les Routes Insolites did not collaborate, A case beyond the control of the user or by a third party.
Attention: In case of cancellation, the insurance, the service charges invoiced at the time of the order and any charges of payment by credit card applied by the companies “Low cost” are never refundable.
Special cases of “Jet tours +” services:
In the case of a subscription to a “Jet tours +” service, airline tickets are issued to the user on the date of booking and are therefore not exchangeable, modifiable or refundable by airlines. The contract of travel having thus begun to produce an effect, the provisions of the paragraph relating to the transfer of the contract of travel by the Internet user can not apply. No modification request is possible, whatever the date, on a “Jet tours +” product. Any request to modify an order for a product “Jet tours +” will be considered as a request for cancellation and will entail the application of the provisions of Article 5.1.
5.1. Modification and cancellation by the user:
A) Any modification or cancellation by the user of a service (excluding production “Jet tours +”, except production of a tour operator mentioned in d) below and off Dry Flights) ordered on the Site will give rise to Application of the following penalties:
– more than 30 days before departure: € 80 / person for “charter” flights / € 100 per person for “medium-haul” regular flight, € 200 per person on regular long-haul flights , 100% of the ticket price for XL Airways flights.
– between 30 days and 21 days before departure: 25% of the total amount of the trip,
– between 20 days and 8 days before departure: 50% of the total amount of the trip,
– between 7 days and 2 days before departure: 75% of the total amount of the trip,
– 2 days before departure, on the day of departure or after departure: 100% of the total amount of the trip.
To cancel or modify its service order, users must send their request by registered letter with acknowledgment of receipt to Les Routes Insolites at the following address: Les Routes Unusual – Internet reservation service – 74, Rue Hoche, Montreuil. Only the date of receipt by Unusual Roads of this request will be taken into account for the calculation of the penalties possibly owed by the Internet user.
B) Any modification or cancellation by the user of a service resulting from the production “Jet tours +” ordered on the Site will give rise to the following penalties:
– from the day of registration until 8 days before departure: 50% of the total amount of the trip;
– between 7 days and 2 days before departure: 75% of the total amount of the trip;
– less than 2 days before departure, on the day of departure or after departure, 100% of the total amount of the trip.
To cancel or modify its service order, the user must send his request by registered letter with acknowledgment of receipt to Les Routes Insolites at the following address: Les Routes Unusual – Internet reservation service – 74, Rue Hoche, Montreuil 93100 Only the date of receipt by Unusual Roads of this request will be taken into account for the calculation of the penalties possibly owed by the Internet user.
(C) In the case of Dry Flights, tickets shall be neither modifiable nor refundable unless otherwise agreed by the airline and subject to availability. The Routes Unusual draws the attention of the Internet user to the fact that in this case the modification can give rise to the application by the airline of an additional price of up to 100% of the initial amount of the order, In addition, in all cases, the collection by the airline of service charges up to 20% of the modified amount inclusive of VAT of the ticket (s).
For any request for cancellation or modification of Dry Flights, the user must:
– For dry flights operated by regular airlines or “charter”: send an e-mail to the following address: email@example.com;
– In the case of Dry Flights operated by “Low cost” companies, contact the airline directly, which alone can reply to it, mentioning the references on the confirmation mail sent to it by Les Routes Insolites or the airline company.
D) Any modification or cancellation by the user of a service of a tour operator other than Jet tours ordered on the Site will give rise to the following penalties:
For trips sold under the brand ASIA
General terms and conditions ASIA
To cancel or modify its service order, the user must send his request by registered letter with acknowledgment of receipt to Les Routes Insolites at the following address: Les Routes Unusual – Internet reservation service – 74, Rue Hoche, Montreuil 93100 Only the date of receipt by Unusual Roads of this request will be taken into account for the calculation of the penalties possibly due by the surfer
(E) Charges due from the actual boarding of the passenger shall be reimbursed when the ticket is no longer valid and has not been transported. The reimbursement takes place at the latest 30 days from the reception of the request addressed by email to the address firstname.lastname@example.org. The application must specify: the reservation number, surname / first name, date of stay, destination in order to process the request. Fuel taxes and surcharges (YQ, YR) are non-refundable.
5.2. Modification and cancellation of services due to Les Routes Insolites (excluding production of tour operators other than Jet tours):
5.2.1. Less than 30 days before departure, Les Routes Insolites reserves the right to resolve the contract with the Internet user without notice and without cancellation, without penalty to pay the user, the contract concluded with In the event of non-payment of the price of the benefits in accordance with the payment schedule defined in Article 4.
5.2.2. If Les Routes Insoliteswere forced to modify or cancel the service, under the conditions of articles R. 211-9 to 11 of the Tourism Code, the proposal of substitution offered to the surfer would be presumed to have been accepted in the absence of Reply, within 7 days of its notification by Les Routes Insolites. In all cases, the Internet user can not claim any compensation if the cancellation of the services is imposed by circumstances of force majeure.
5.2.3. Les Routes Insolites reserves the right to modify the prices of services provided for in the contract, within the limits provided for in Articles L. 211-12 and R. 211-8 of the French Tourist Code and in the following ways:
The prices stipulated in the contract are not revisable, except in the following cases:
(A) Changes in transportation costs, including fuel costs;
(B) Variation in fees and charges for services offered, such as landing, boarding and landing charges at ports and airports;
C) Change in the exchange rate.
In case of modification of one or both of these data, Les Routes Insolites reserves the right to modify its sales prices as follows:
A) The change in the cost of transport will be fully reflected in our sales prices in accordance with the following calculation methods:
– For services including regular flights, the application of the increase or decrease is carried out directly by the regular airline and impacted by Les Routes Insolites to its customers, on the air share of the packages.
-For services including charter flights on planes chartered by Les Routes Insolites: the change only refers to the cost of the fuel. The notification of this impact will be made systematically to the Internet user for the departures taking place within a period of between 40 and 70 days following the notification.
Reservations occurring within 40 days of departure are impacted by the possible fluctuation of the fuel upon reservation and will not be subject to any subsequent adjustment.
Service prices were calculated on the basis of an average fuel price of € 730 per tonne of kerosene for departures until October 31, 2015 and € 608 per tonne for departures as of November 1, 2015. Its adjustment Is calculated on the basis of the average price of the JET CIF NWE High Quote (daily price index for the metric tonne of kerosene issued by Platts European) of the previous month. As the price of fuel fluctuates, we pass on this change to the price of the service both upwards and downwards and communicate the price evolution that will be applied upwards or downwards for all departures taking place between 40 And 70 days following notification.
The tariffs will be revised upwards or downwards, by total variation of 20 € per tonne.
(B) With regard to taxes and charges, the Site shall indicate the amount of the fees and charges used as the basis for the pricing. The price of benefits will be increased or reduced by the same amount as the increase or decrease following the conclusion of the contract.
(C) Change in exchange rate: if fluctuations in the exchange rate would affect the total price of services by more than 3%, this impact will be fully reflected in the selling price of both upward and Decrease. The change in the exchange rate is assessed only on the services invoiced to us in foreign currencies.
(D) In any case, no variation in the price fixed in the contract may take place during the 30 days preceding the date of departure.
5.3. Modification and cancellation of services due to the tour operators mentioned below:
General terms and conditions ASIA
6-Non-application of the right of withdrawal:
The Internet user is informed that, in application of the provisions of articles L.121-16-1 and L.121-21-8 of the Consumer Code, no right of withdrawal applies to the tourist services offered on the site Lesroutesinsolites.com
7-Provisions specific to the services organized by Les Routes Unusual (tour operator: Jet tours)
7.1. Hotel services
The Routes Unusual specifies on its site the classification of the hotels by stars or by category carried out by the Ministries of Local Tourism according to norms that are different from the French norms. The single rooms, despite the payment of a supplement, are always less well situated and smaller than the double rooms. The triple or quadruple rooms are double rooms in which a third or even a fourth extra bed is added in the same space. Les Routes Insolitesrecommends families of four people to take two double rooms or designated family rooms. According to international regulations, on the day of departure, the rooms must be vacated at noon, even if the departure is only in the evening.
The half-board stay includes: dinner, overnight stay and breakfast.
The full-board stay includes dinner, overnight stay, breakfast and lunch.
Drinks, including mineral water, are subject to charge unless otherwise stated in the description.
In the “all inclusive” package, the service ends after breakfast on the day of departure.
These services can be provided during the air transport or during the hotel stay.
– The advice given by the Ministry of Foreign Affairs (red or orange areas on the site of the Quai d’Orsay) may cause Les Routes Insolitesto significantly alter the circuit or cancel the circuit for safety reasons. In this case, Les Routes Insolites offers the Internet user the most suitable alternative either to another destination or by reimbursing the circuit. Under no circumstances will the Internet user be entitled to any compensation other than this reimbursement.
– The stages of the circuit can be modified according to the local requirements at which planned destinations are temporarily impossible to access. They can be reversed or offset. However, all visits are respected to the extent possible. The names of hotels used for accommodation are given as an indication and may be replaced by others of similar category.
– Drinks and meals taken outside the hotel are not included in the full day excursions, even in the case of a full-board stay. Hoteliers do not provide a lunch basket as compensation.
– When the mention «guaranteed departure» is used or if there is no mention of a minimum number of participants, Les Routes Insolites does not make the realization of the circuit subject to a minimum number of participants. When a minimum number of participants is foreseen and it is not reached, Unusual Roads informs the user of the cancellation of departure for at least 21 days before the date of departure. The silence of Les Routes Insolitesis worth confirmation of the departure and lifting of the condition of the minimum number of participants. The user can not claim any compensation if the cancellation of the circuit occurs for lack of participants 21 days from the date of departure and beyond.
– The maximum participants indicated in the description correspond to the maximum number of people sharing the same bus and supported by the same guide. This mention does not in any way concern the number of people on the sites, restaurants and hotels and other means of locomotion used during the tour program (boat type, cable car).
7.4. Paying activities
Paid activities are activities proposed and organized by providers unconnected with Les Routes Insolites. These activities, which the Internet user has the free choice, are subject to the conditions of sale belonging to the said service providers. The information provided by Les Routes Insolites is given for information purposes only and does not constitute any responsibility whatsoever.
7.5. Air transport
7.5.1. General provisions
In accordance with articles R 332-3 to R 322-6 of the Civil Aviation Code, Les Routes Insolites informs the Internet user for each section of the flight of the identity of the contracting carrier and, if applicable, the de facto carrier likely to realize The transport (s).
The identity of the operating air carrier shall be communicated to the Internet user as soon as it is known, at the latest when ordering for scheduled flights and at the latest 8 days before the departure date or at the time of conclusion of the contract If it takes place less than 8 days before the start of the voyage for charter flights.
Any change in the identity of the actual air carrier occurring after the conclusion of the contract of carriage will be passed on to the Internet user by the contractual carrier or by Les Routes Insolitesas soon as it becomes aware of it and at the latest at the time of registration or Board for connecting flights.
The blacklist of airlines banned from operating in the European Union can be found on the following link: ec.europa.eu/transport/air-ban/list_en.htm
The schedules of transport when they are mentioned on the Site are indicative, subject to modification and are not of contractual nature. The dates of departure and return days are covered by the travel contract. The prices are fixed and take into account the transport time in the overall duration of the package.
The schedules are communicated at the time of the sending of the convocation but remain subject to modification until the day of departure, the terminals of departure and return and the flight schedules which can be modified without notice by the airlines. Delay within the meaning of Article 6 of Regulation (EC) No 261/2004 of 11 February 2004 shall be calculated between the embarkation schedule confirmed by the representative of the company on the same day and the actual timetable Boarding. This Community regulation designates the operating air carrier as exclusive debtor of the obligations of assistance and compensation which it enacts, so that it can not be invoked against Les Routes Insolites.
Return flight times will be communicated on site by the airline representative.
Les Routes Insolitesrecommends not to make any commitments the day before departure on the trip, the day after the day of return. On the other hand, Les Routes Insolites draws the Internet user’s attention to the fact that airlines pass code-sharing agreements (Code Share) consisting in marketing a flight under their own name when it is Operated by a device of another company. The user is expressly informed that the types of aircraft, the itinerary and the stopovers are only indicative and may be modified up to the date of departure.
Airfares, even in the event of loss or theft, are neither exchangeable nor refundable. The surfer is obliged to purchase a replacement airline ticket at his own expense.
Les Routes Insolitescan not be held responsible for failing to register customers at the place of departure of the journey caused by an unplanned air, rail or ground pre-flight delay by Les Routes Insolites, even if this delay results from a case of Force majeure, a fortuitous event or a third party. Les Routes Insolitescan not be held responsible for the lack of registration:
– where the participant presents obsolete identification and / or sanitary documents (identity card, passport, visa, vaccination certificate …),
– where the participant does not present the identification and / or health documents necessary for the journey.
– when the participant arrives after the check-in deadline: Les Routes Insolitesstrongly advises to arrive no later than 2 hours before take-off for a medium-haul flight and 3 hours before take-off for a long-haul flight. Persons with disabilities and passengers with excess baggage or excess baggage must contact the airline in advance to check the deadline for check-in.
In case of non-registration of the participant at the place of departure of the trip, it will be retained 100% of the amount of the trip.
The articles covered by the international regulations on dangerous substances and in particular explosive, flammable, corrosive, oxidizing, irritating, toxic or radioactive articles, compressed gases and objects not authorized by the States are prohibited in luggage. It is up to the visitor to inquire with the airline on which he has planned to travel in order to be aware of his policy regarding unauthorized items in the luggage. Les Routes Insolitescan not be held responsible if the company refuses to carry a piece of luggage, and the additional costs that may be incurred as a result of this refusal remain the user’s responsibility. Loss of luggage or deterioration during transport is the responsibility of the airline. In case of loss or deterioration of luggage during air transport, it is the responsibility of the passenger to make a declaration at the airport of arrival to the airline.
* Cabin luggage: Each company has its own luggage policy. Most passengers are permitted only one piece of luggage per passenger whose total dimensions do not exceed 115cm (width + length + height = maximum 115cm) and the total weight of which does not exceed 10 Kg. This weight and maximum size can be changed depending on the type of appliance. In all cases, this baggage remains under the responsibility of the User for the duration of the trip.
Important: The airlines are obliged to apply restrictive measures of acceptance of the liquids, aerosols, gels and pastes contained in the luggage in the cabin. In order not to risk confiscation of these products (not exclusively: various gels, shampoos, perfume, syrups, liquids, etc …) it is advisable to visit the website of the Directorate General of Civil Aviation and Read the following explanatory document: www.developpement-durable.gouv.fr/-Passagers-aeriens-s-informer-pour-.html
* Checked baggage: Each company has its own baggage policy accepted in the hold. Most frequently there is a deductible of 15Kg of luggage per passenger on charter flights and 20Kg of luggage per passenger on scheduled flights (economy class). For the USA, the deductible is generally expressed in terms of luggage. In case of excess, if permitted, the passenger will have to pay a supplement from the airline at the airport. Generally, “Low Cost” companies do not apply deductibles but charge fees for each checked bag. Companies typically charge extra for out of format luggage such as surfboards, windsurfing, biking, golf bag. The Internet user is invited to inquire with the company on which he planned to travel in order to learn his excess baggage policy.
7.5.3. Modification of flight schedules, delay, cancellation or overbooking:
EC Regulation 261/2004 of 11 February 2004 grants air passengers the right to obtain, from the air carrier, depending on the circumstances, a charge, refund and / or compensation in the event of overbooking, delay or cancellation Of the flight. These obligations, which weigh only on the airlines, can in no way be assumed by Les Routes Insolites.
Minors must travel accompanied by a responsible adult legally authorized to accompany them. Children under 2 years of age can travel free of charge but have no seat on the airplane unless the parents have ordered and paid a child fare specifically for them. The user’s attention is drawn to the fact that this provision is only valid if the children are under 2 years of age during the entire journey, that is to say no later than The date of return. Indeed, airlines consider that children over the age of 2 years on the date of return must take a return ticket to the child rate. Expenses incurred for failure to comply with this rule shall not be reimbursed. It is recalled that airlines sometimes refuse boarding pregnant women when they consider that due to the termination of pregnancy a risk of premature delivery during transport is possible.
Generally, charter flights do not offer special meals. On scheduled flights, this information is available by inquiring directly with the company on which the user intends to travel.
On the flights of the “Low Cost” companies the services on board, in particular the drinks and the catering are generally paid, in some cases they are very reduced.
Persons with reduced mobility or needing special assistance are advised to inquire with the airline before making their reservation.
When a city has several airports, the airports of departure and arrival can be modified by the carrier and are therefore specified to the Internet user for information. For example, in Paris, the carrier may be required to land in Orly or Roissy Charles de Gaulle. Shuttle charges (taxis, buses, parking etc.) are the responsibility of the passenger.
The internet user is informed that the “Low Cost” companies sometimes use secondary airports in the cities served. The name of this airport is communicated to the surfer. Additional charges may be incurred through the use of certain airports remote from the city served. These costs are not included in the price of the service, they are charged to the user.
7.6. Assignment of travel contract
The user may transfer his contract for as long as it has not produced an effect, if the transferee fulfills the same conditions as he does for the journey or the stay (identical accommodation and Travel, same number of passengers, children in the same age group). The user can not sell his insurance contracts or his assistance contracts. The Internet user is obliged to inform Jet tours of his decision by registered letter with acknowledgment of receipt no later than seven days before the start date of the trip or stay or at the latest fifteen days before the departure date if he / Is a cruise.
The transfer involves an additional minimum fee of 30 € per person. If the transfer fees are higher than indicated, Jet tours informs the user immediately and provides the necessary supporting documents.
In the case of air transport by scheduled flight, when tickets are issued for the benefit of the internet user, they are neither exchangeable nor refundable by the airlines. The contract of travel having thus begun to produce an effect, the provisions of the preceding paragraph shall not apply.
In the case of a subscription to a “Jet tours +” product, the ticket is issued to the customer at the time of booking. The contract of travel having thus begun to produce an effect, the customer can not transfer his contract of travel.
7.7. Good to know
– Valuables and money must be deposited imperatively in the safe of the hotel. Les Routes Insolitesis not responsible for personal items lost, lost or forgotten during travel, transportation and stays, and recommends not to put any valuables in the luggage nor carry valuables with himself.
– All purchases made on site are under the sole responsibility of Internet users.
– It is not advisable to purchase manufactured objects or souvenirs made from protected species, whether they are animals (such as turtles) of fish (such as sharks), coral, Shellfish or crustaceans. The purchase of these products contravenes the global maritime legislation and encourages the looting of nature reserves severely repressed by local laws. Similarly, it is recalled that the importation of counterfeit goods is severely punished by the French Customs.
– In most cases, reservations can not be changed locally. In case of modification, the supplement is to be paid locally. Unused benefits are not subject to reimbursement.
– Excursions are sold on site. They may be canceled due to force majeure or if the minimum number of participants is not reached. The Internet user will not be entitled to any compensation whatsoever. The prices and the indicated programs are given as an indication. These excursions are not refundable in case of cancellation of the user.
Unusual Roads can not be held responsible if outdoor activities can not be provided due to weather conditions.
The representatives of Les Routes Unusual in destination propose a program of excursions rich and varied, selected for their level of quality and safety standards controlled.
Les Routes Insoliteswarns about the risk of lack of guarantee and insurance for certain activities proposed by third parties within the hotels.
As a general rule, animals are not allowed in tours organized by Les Routes Insolites. Access to hotels and restaurants is often prohibited. The functionality of the Site does not allow for online booking including pets.
8-Specific provisions for dry flights
The Dry Flights ordered on the Site are provided by the airlines, The Routes Unusual acting as intermediary proxy between the Internet user and the airlines that they are regular “charter” or “Low Cost”.
The surfer authorizes Les Routes Insolites, who accepts it, to order in his name and on his behalf the services with the companies concerned.
Accordingly, in accordance with articles 1984 and following of the Civil Code, the contract of carriage is directly concluded between the surfer and the airline.
All Dry Flight orders are subject to the issuing license of the airline. At the end of the booking process, the user will receive an e-mail stating that his order is registered for processing. If the ticket is refused by the carrier, the user will be contacted by Les Routes Insolites. If no other alternative is possible, Les Routes Unusual reserves the right to cancel the order and refund the ticket price and the administration fee.
In accordance with Article L 211-17 of the Tourism Code, the performance of services relating to Dry Flights is carried out under the sole responsibility of the airline, Les Routes Insolites acting only as an intermediary with The Internet user. The responsibility of Les Routes Insolites can not substitute for that of the French or foreign airlines transporting or transferring passengers and baggage. The consequences of accidents or incidents which may occur during the execution of air transport are governed by international conventions, in particular the Montreal Convention of 28 May 1999 or the modified Warsaw Convention of 12 October 1929 or by the regulations Under the law of the country concerned.
Generally, passengers must report to the airline counter at the airport three hours prior to take-off. The check-in deadline may be different if the passenger has extra baggage or excess baggage or has a disability. Airlines are entitled to refuse boarding any passenger who arrives after the check-in deadline. In all cases, it is up to the Internet user to check with the airline the time limit for registration beyond which the registration of passengers is no longer accepted.
The provisions mentioned in 7.5.2, 7.5.3, 7.5.4, 7.5.5, 7.5.6 and 7.5.7 are also applicable to the sale of Dry Flights.
9 -Formalities / Fitness to travel:
Internet users are informed of the formalities to be observed for the crossing of the borders on the Site, thanks to the link www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs_909/index.html which refers to the website of the Ministry of Foreign Affairs . As the site is aimed at major French Internet users, this information is intended only for major French citizens. Foreign nationals and parents of minor children are obliged to inquire about the particular formalities that concern them. When minors travel, their legal representative undertakes to provide Les Routes Insolites with all the information necessary to accomplish the journey (age on the day of departure …).
In any case, compliance with these formalities and the related costs are the sole responsibility of each traveler or his legal representative in the case of a minor or a protected adult. These provisions apply regardless of the type of service ordered on this site.
Important: The United States Department of Homeland Security has established an electronic online travel authorization system called “ESTA” for access or transit through an air or sea carrier in the United States . The request for travel authorization must be made by the travelers as soon as possible and at the latest 72 hours before departure, from the website https://esta.cbp.dhs.gov/ by filling in an online form, Equivalent to the green card issued at boarding or on board the aircraft. Since September 8, 2010, applications for authorization are paying online, by credit card, at the time of the application.
The electronic travel authorization is individual and covers all nationals of countries benefiting from the visa waiver program, including children accompanied or not. It does not guarantee admission to the United States at the border post, but only permits passengers bound for the United States or in transit to board an air or sea company as part of the United States’ Exemption from visa requirements.
Foreign nationals must comply with the various regulations in force, depending on their nationality. For more information, we recommend you to consult the site: www.office-tourisme-usa.com/formalites-etats-unis.php
Les Routes Insolitesdoes not accept the registration of an unaccompanied minor. Consequently, Les Routes Insolitescan not be accused of refusing to sell a travel contract to an unaccompanied minor. Similarly, Les Routes Insolites can not be held responsible in the event that despite this prohibition, an unaccompanied minor would be registered, without his knowledge, on one of the trips or stays.
Unusual Roads draws the attention of Internet users with physical, psychological or psychological health problems to the autonomy necessary to accomplish certain journeys. Les Routes Insolitesrecommends a medical visit before any trip.
10 -Service Customer Relations (after-departure, complaints):
The Customer Relations Department of the Site can be reached by post at: Les Routes Insolites 74, Rue Hoche, Montreuil, 93100
Any complaint concerning the services offered on the Site or concerning the Site itself must be submitted by mail. In addition, complaints concerning air services may only be taken into account after delivery to Les Routes Insolitesof the originals of the corresponding tickets and the certificate of irregularity (luggage and / or schedules) issued by the airline to the airline, airport. Unusual Roads draws the attention of Internet users to the fact that if a difficulty related to the performance of the services offered on the Site occurs at the destination, Unusual Roads must be put in a position to remedy it and thus limit the Any prejudice suffered by the Internet user. Thus, the Internet user is invited, at the moment when this difficulty arises and as far as possible, to inform Les Routes Insolitesas soon as possible, by first contacting the representative on site.
The user can subscribe from the Site an insurance contract covering the risks related to the performance of the services proposed on the Site and according to the conditions appearing on the Site.
The insurance contract is concluded directly between the surfer and the insurance company.
Also, only the insurance company is liable to the surfer in connection with the subscription and execution of such contracts.
If the user warrants a previous guarantee for the risks covered by the subscribed insurance, the Internet user has the possibility to waive this insurance without charge within 14 days of its conclusion and as long as no guarantee Has been implemented.
Les Routes Insolitestakes the greatest care to ensure that the services purchased on the Site will be executed in the best possible conditions. The Internet user must also take any measures to enable Les Routes Unusual to fulfill its obligations, in particular by providing him with accurate information and by informing him in writing: email (email@example.com) or by post ( Les Routes Insolites – Service Internet reservation – 74, Rue Hoche, Montreuil 93100 of any change that could intervene in this information (identity, contact details, etc.).
The user is informed that, without prejudice to the stipulations of the present, the responsibility of Les Routes Insolites can in no case be incurred in the event of non-performance or poor performance of all or part of the services provided for in the contract, which would be attributable either To the Internet user, either to the unpredictable and insurmountable fact of a third party unrelated to the service or to a case of force majeure.
If necessary, the amount of compensation that may be owed by Les Routes Insolitesto the Internet user is limited in accordance with international conventions, in particular the Warsaw Convention, which govern the services concerned.
13 -Personal information:
Les Routes Insolitescollects personal data as part of the consultation of the Site and the orders placed there, in compliance with the law of 6 January 1978 relating to data processing, files and freedoms.
The processing of this data allows it to manage the demands of Internet users, ensure the execution of the contracts placed on the Site, and to better know the Internet users of the Site, while ensuring a better commercial relationship with them.
Certain information must be provided to Les Routes Insolites; They are marked with an asterisk. Failing to supply them, the user’s requests can not be processed. Other information requested is optional.
In accordance with the recommendation of the CNIL N ° 03-034 of 19 June 2003, the retention period of the credit card number entered on the order form does not exceed the time required to complete the transaction.
The Internet user has the right to access, oppose, modify, rectify and delete data concerning him, which he can exercise under the conditions laid down by law, by letter addressed to the address : Les Routes Insolites Marketing Department 74, Rue de Hoche, Montreuil, 93100
No information concerning the user will be transmitted to third parties, except to the providers of Les Routes Insolites, solely for the needs related to the execution of the orders.
To navigate the Site, “temporary cookies” or “session cookies” are placed on the user’s computer, in order to allow him to consult and reserve on the Site.
These cookies are destroyed at the end of each visit. Les Routes Insolitesalso uses permanent cookies to better understand the navigation and usage habits of the Site. To disable them, the user must consult the information specific to his browser to disable the cookies.
For example, for browsing in Internet Explorer 7, disabling cookies is done by clicking “Tools”, “Internet options”, “Privacy”, “Settings”, and then selecting the highest level of “Block all Cookies “. Les Routes Insolitesinforms the Internet user that the disabling of the cookies may have the effect of preventing him from consulting the Site or other websites in the future. For more details, see Privacy on the Site.
Finally, Les Routes Insolites informs the Net surfer that if he does not wish to be the object of commercial prospection by telephone, it can free to register on a list of opposition to the canvassing.
14 -Intellectual property:
The user is informed that it is forbidden to reproduce, represent or adapt all or part of one or more elements of the Site.
It is expressly agreed that the data contained in the information systems of Les Routes Insoliteshave probative force as to the orders, requests, and any other element relating to the use of the Site. They may be validly produced, in particular in court, as evidence in the same way as any written document.
16 – Applicable duty:
Any contract concluded between Les Routes Insolites and the Internet user is subject to French law